Stop losing the enquiry that came in at 9pm.
The patient front door for UK private clinics.
MediConcierge captures and converts the enquiries a private clinic loses to a busy phone and a full inbox. An AI concierge on your own website answers first-touch questions in your clinic’s voice, books into your real diary, and hands off to your team the moment a person is needed. A light CRM, scheduling with no-show tracking, and owner insight sit behind it. It runs in front of the practice software you already use, with no migration.
Private clinics lose real revenue to first-touch enquiries that go unanswered. A question arrives at 9pm, lands in an inbox or a voicemail, and by the time someone replies the patient has booked elsewhere. Reception cannot be on every channel at once.
And the numbers that would show where bookings leak, conversion, no-show rates, where the time goes, usually live in three systems and a spreadsheet, so owners run the practice on gut feel.
An always-on AI web-chat on your own site answers common questions in your clinic’s voice, books into genuine open slots, refuses anything clinical, and hands off to your team with a clear next step.
Every enquiry becomes a record. Leads and patients, appointments, and follow-up tasks on one screen, so nothing falls through the scrollback.
Books into real availability with no double-booking, and tracks no-shows per clinician so the pattern is visible instead of anecdotal.
Three numbers a clinic owner usually has to guess at: enquiry-to-booking conversion, no-show rate per clinician, and weekly activity. In one view.
UK private clinics that have outgrown generic booking tools. It fits aesthetic and cosmetic dermatology, physiotherapy, private GP, and specialist practices, single-site or multi-site, and runs alongside the practice software they already use.
Patient data is stored in the UK. The clinic is the data controller and MediConcierge is the processor, on a GDPR-aligned, privacy-aware architecture. Each clinic is its own isolated tenant, scoped on every query.
The concierge works under human oversight. It refuses clinical questions, never diagnoses, captures consent before any conversation, escalates to a person with a concrete next step, and logs every AI interaction. It is built to support reception, not replace it.
No. MediConcierge sits in front of the software you already run. It captures and converts enquiries and tracks them, with no migration.
Yes. The web-chat concierge books into your real availability and reschedules, and hands off to your team when a question needs a person.
Today it works over web chat on your own site. Voice is in early, consent-gated testing rather than general release, so this page does not promise it.
It is built privacy-first: UK data residency, per-clinic isolation, consent capture, human oversight, and an audit trail of every AI interaction. The clinic remains the data controller.
Not yet. MediConcierge is UK-only for now.