Stop losing the enquiry that came in at 9pm.
The patient front door for UK private clinics.
MediConcierge captures and converts the enquiries a private clinic loses to a busy phone and a full inbox. An AI concierge answers first-touch questions in your clinic’s voice, now on your website and on the phone, books into your real diary, confirms by text and email, and hands off to your team the moment a person is needed. A light CRM, scheduling with no-show tracking, and owner insight sit behind it. It runs in front of the practice software you already use, with no migration.
Private clinics lose real revenue to first-touch enquiries that go unanswered. A question arrives at 9pm, lands in an inbox or a voicemail, and by the time someone replies the patient has booked elsewhere. Reception cannot be on every channel at once.
And the numbers that would show where bookings leak, conversion, no-show rates, where the time goes, usually live in three systems and a spreadsheet, so owners run the practice on gut feel.
An always-on AI concierge answers common questions in your clinic’s voice and books genuine open slots, on your own site and on the phone. It refuses anything clinical and hands off to your team with a clear next step.
The same concierge now answers a real UK phone line, day and night, with a spoken consent step before any AI handling on every call. It books and reschedules against your real diary, then confirms by text and email. Anything clinical goes to your team and emergencies are directed to 999.
Every enquiry becomes a record. Leads and patients, appointments, and follow-up tasks on one screen, so nothing falls through the scrollback.
Books into real availability with no double-booking, and tracks no-shows per clinician so the pattern is visible instead of anecdotal.
Three numbers a clinic owner usually has to guess at: enquiry-to-booking conversion, no-show rate per clinician, and weekly activity. In one view.
UK private clinics that have outgrown generic booking tools. It fits aesthetic and cosmetic dermatology, physiotherapy, private GP, and specialist practices, single-site or multi-site, and runs alongside the practice software they already use.
Patient data is stored in the UK. The clinic is the data controller and MediConcierge is the processor, on a GDPR-aligned, privacy-aware architecture. Each clinic is its own isolated tenant, scoped on every query.
The concierge works under human oversight. It refuses clinical questions, never diagnoses, captures consent before any conversation, escalates to a person with a concrete next step, and logs every model turn for review. On the phone the same rules apply: a spoken consent step first and a person a step away. It is built to support reception, not replace it.
On the voice side, the call itself runs on ElevenLabs Agents, with an audited Claude backend behind it, so every call can be reviewed turn by turn. Voice and SMS content is processed by Twilio and ElevenLabs under UK GDPR transfer safeguards (SCCs and the UK IDTA), and transcripts are stored in the UK.
No. MediConcierge sits in front of the software you already run. It captures and converts enquiries and tracks them, with no migration.
Yes. The concierge books into your real availability and reschedules, on chat and on the phone, and hands off to your team when a question needs a person. A confirmation follows by text and email.
Yes. The concierge answers a real UK phone line as well as web chat. A spoken consent step comes first on every call, it books and reschedules against your real diary, and confirms by text and email. Anything clinical or urgent goes to your team, with emergencies directed to 999. Every call is logged for review.
Yes. The demo line is public: call +44 7886 073618 and book a fictional appointment at the demo clinic. The booking is against a real diary and a genuine confirmation text follows. The voice you will hear, Joanna, was designed for MediConcierge and exists nowhere else.
It is built privacy-first: UK data residency, per-clinic isolation, consent capture, human oversight, and an audit trail of every AI interaction. The clinic remains the data controller.
Not yet. MediConcierge is UK-only for now.